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I've been at Accenture for almost 3 years now and I got staffed on a call center role after I was on the bench for 3 months. Make life easy for others and it will make life easy for you. HR generally just doesn't want another person to staff. Experience. Posted by 21 hours ago. Farmed rabbits. Find or call a vet. all new hires are on various call center projects. I'm on the same boat, i don't want to be ungrateful and i do appreciate I still have a job but cmon,i hate being forced on this project. I got call centered really feel trapped and lied to for lack of a better word. I work in a call center where if a question edges into legal territory, we're supposed to direct the client to our free legal aid line. I just wish they wouldn’t auto extend you like this. At the very least try to keep roles related to ones field. Makes me feel like I’m losing my mind honestly. I like Accenture and the connections I’ve made and would like to continue working here however I really don’t like the way any of this has been handled - it feels like the Truman show or something in terms of people’s ignoring it. In-Person. Meat chickens. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. Want to know more about working here? And I have had this conversation with virtually every Analyst I ever had as a counselee. 2 791. Read more. Replacing research animals. Accenture Delivery Centers develop and scale innovations across the largest and most diversified group of strategy, consulting, digital, technology and operations professionals in the world. i started the 12th (CDP), we only had one week of new joiner orientation, we will get the rest after call center. hide. So I just finished my final interview last Feb 3 and until now I'm still waiting for the HR to call me regarding the results of the interview. Keep in mind we just did 25k or so layoffs . Getting an Interview. Training was pretty good. How long is the call center work? Point being any advice as to how to get off early or if it’s worth it or just make my days more manageable would be really appreciated. 3. Mid 2021? And I have staffed many projects. Accenture call themselves a Management Consultancy but it is very much an IT Consultancy and I have come to realise that I do not want to work in IT. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … Laying hens. Ask a question about working or interviewing at Accenture. Call centers can handle inbound and/or outbound calls, and be located either within a company or outsourced to another company that specializes in handling calls.. How call centers work 5 7.1K. Pet theft. Turkeys . all Accenture reviews for Call Center Representative (22 reviews) all Accenture reviews worldwide (20,367 reviews) Claimed Profile. Based on 20,367 reviews. I really appreciate this response and your perspective. Access this password-protected intranet to view internal Accenture employee information including benefits, training, employee contact information, and links to Accenture webmail. LinkedIn. The trainer was kind. Overall rating. It’s 90 calendar days which is closer to 4.5 months. i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. Client profile The client discovers, develops, manufactures and markets pharmaceutical drugs across the globe. I feel like my best bet is to find a direction (I.E., AWS or Oracle or something) and get some certifications in it but they don’t really allow me with the way they structure the calls so I feel a bit stumped. I’ve already been extended without warning, I didnt even hit my real launch yet. i do not believe it’s optional at all. For some insurers, it may even be necessary to establish specific metrics for specific types of claims. Easy. save. Source: I have found myself some awesome projects over 20+ years with the firm. Be open with everyone so there aren't any surprises. I started in ASADP in October and was on call center until this week. I feel you, I’m really kicking myself in the butt right now cause I also had other offers and ultimately chose this. And everyone just seems to be content with it. May be able to roll off if you get support from higher ups. 3.0. share. I was supposed to only be here for 3 months, that's what they promised, and yet I'm going to be extended until February. Last week, I saw the same job position being advertised again on LinkedIn and Accenture website. Accenture PH - Job Offer? Accenture (NYSE: ACN) acquired Businet System, a developer and operator of Salesforce Commerce Cloud-based e-commerce sites in Japan. 25 % Recruiter. Press question mark to learn the rest of the keyboard shortcuts. Average . Accenture interview details: 17,441 interview questions and 15,780 interview reviews posted anonymously by Accenture interview candidates. In each of these domains, we have built incredible foundational capabilities, confirmed proofs of value, and helped business ecosystems implement the first wave of multiparty systems. Are animal experiments necessary? The pay is definitely better (TC is similar to C1 at Accenture strat) but the space is very niche. Hey I’m in the same boat. HR can sometimes be pissy, but who cares what they think. Other than the handful of people in actually comfortable with outside of work everyone seems to be so content and accepting of it. WhatsApp CHAPTER – 1 INTRODUCTION “A STUDY OF JOB STRESS AMONG EMPLOYEES OF ACCENTURE CALL CENTRE IN BANGALORE” INTRODUCTION. Accenture Portal. best. Accenture plc is an American-Irish multinational professional services company. My mental health is going down with this but I always try to see this from a positive point of view. Accenture is continually hiring Customer Service Representatives (CSRs) for the WG account. Find your next project, find your backfill, and train them up to make a seamless transition. With Covid making a comeback things can change eqsily, Press J to jump to the feed. The contentness is such a big part. Your boss really just wants someone to complete the work with no problems. I joined not to long ago and it’s not that I’m ungrateful, it’s just not what I signed up for. 4.0. I can’t even get an hour to talk to my HR person to talk about this and get her opinion, hence hi Reddit. I just joined this week and there were people that were autostaffed! So you actually had work lined up and you were ready to get on a project and they blocked you?? LEARN MORE. Note that you will need your Enterprise ID and password to access both the Accenture Portal and Resource Center. Oh man really? Read more. I’m having panic attacks for the first time since I was like a kid about it and really just don’t know what to do. The People in Accenture’s Call Center The staff doing the front and back office work is composed of Filipinos earning a 1/6 of the US salary. Resource Center. report. Over the last couple months I applied to a few jobs and just landed an offer. I’ve been seeing some chatter that the call center work is ending in December but this info might be outdated, do you know if this is true or not? Should I lose hope now? 3. Farm animals as pets. Does anyone know how long are these projects getting extended? SUPER STARS OF THE GLOBAL OUTSOURCING 100 . my HRCA was very straight up with us. 3 3.5K. all new hires are on various call center projects. I work in the call center for an industrial supply company. I was also told it was optional. And bakit halos lahat ng TL eh kupal, bakit uso yung palakasan? The call center, which has been in Manila for almost six years, has an extremely high turnover rate. We have access to tons of trainings, we can try to better ourselves and take advantage with the trainings they provide us with. Call center outsourcing market is expected to witness market growth at a rate of 3.10% in the forecast period of 2020 to 2027.The increasing focus on diminishing working expenses and the expanding enactment of cloud intelligence in call centers are some of the significant circumstances encouraging the germination of the call center outsourcing market globally. 50 % Neutral. I literally had something lined up but they wouldn’t let me grow. Medicines and vaccines. I was originally going to go from August to November, but they extended basically all … It’s not at all. ive heard of a lot of people getting extended on theirs. Beef cattle. Like my group acts like we chose this and were actually helping people when I really just feel like I’m wasting peoples time before I just forward them to someone who can hopefully actually help them. Pigs. By using our Services or clicking I agree, you agree to our use of cookies. Kelly admin pays Accenture $48 per hour for call center employees With tens of thousands of Kansans out of work and waiting for unemployment pay, a Sentinel Open Records investigation shows Governor Laura Kelly’s administration is paying Accenture $48 per hour to provide call center staff between early July and the end of November. Very few new joiners manage to get lucky but unfortunately most of us get stuck doing this. no comments yet. Bakit halos lahat ng kakilala ko eh nakukupalan sa mga TL nila. Interviewing at Accenture. 1 628. Live transport. Learn more. Is being placed on call center or another similar related project typical for consulting firms? The financial terms of the acquisition remain undisclosed. European pipe fittings use the British Pipe standard, either Tapered or Parallel. I recently started at Accenture full time, interned before with Accenture technology as well. Sort by. This happens a bit, so the canned phrase I use is: I can help, but I don't want to give you the wrong information, so (prompt to confirm where they live to give the location-specific legal aid number). Accenture is a leading global professional services company, providing a broad range of services and solutions in strategy, consulting, digital, technology and operations. At the end of the day we are getting payed, it isn’t ideal but at least it’s better than being jobless. Ducks. 25 % Negative. Dairy cows. If you would like to be considered for employment opportunities with Accenture and have accommodation needs for a disability or religious observance, please call us toll free at 1 … As a result, the new single system helped the client reduce costs, become more efficient and flexible, and is better able to respond to its customers. In all walks of life, people suffer from some degree of stress due to factors known and unknown. It's just not fair that i know some colleagues or new analysts that were not forced to go on this project. 0 comments. The pandemic won’t last forever nor will this project. Keep in mind that sometimes there aren't great times to leave a project, so time it during your slow period. What really?? Reddit. Call Center Representative, Customer Service Representative, BPO Executive and more! Ratings by category. A call center is a centralized department to which phone calls from current and potential customers are directed. Our community is ready to answer. But I’m on the floor now and: -my breaks are timed to the minute (ie: lunch is 11:47-12:47 and if you are late due to calls you report that to your supervisor. Even new apprentices? 3 comments. For Americans, the pipe standard is NPT, or National Pipe Tapered. Press question mark to learn the rest of the keyboard shortcuts. Is this for everyone? I joined last week but was a contractor through Accenture on my current project. Learn more. Positive. Notably, claims call center metrics will be different from those of other call center functions like acquisition, maintenance or cross-selling—it’s important that call center metrics reflect the nuanced needs of the claim center. Primates and research. Accenture Blockchain and Multiparty Systems specializes in supply chain, digital identity and financial services. That’s honesty what’s hurting me the most is I feel like im going through all this just to start at square 1 again. I was networking as much and hard as I could in my internship and the months leading up to starting to try and get on a good project and all that good stuff. Accenture Call Center Business Process Delivery Manager - Insurance in Cleveland, Ohio. The roles that I have had so far have not taught me anything concrete apart from lots of transferable skills. Depends on the state I think... think it is mandatory to do 3 months though. Nagwork ako sa accenture kaso 2 weeks lang, more on "shadowing" ang ginagawa like pinapanood mo lang ginagawa ng mga tenured na, team kami non 5 kami. 3.7. Biotechnology. Testing chemicals. share. 48 Accenture Call Centre jobs available on Indeed.com. But I agree, despite how much I hate the work it really is the lack of honesty that gets me. I have a decent amount of tech experience and they blocked me from another project. In 2015, the company had about 150,000 employees in India, 48,000 in the US, and 50,000 in the Philippines. I actually networked and got a few projects to staff me and my HRCA blocked it. Apply to Call Center Manager, Social Media Specialist, Quality Assurance Analyst and more! Cookies help us deliver our Services. Reducing research animal suffering. I also know Accenture folks eye this page. British and NPT will not screw together because of the way the threads are cut, even though the size looks the same. I could be gaining them more money with my skills and experiences but it’s hard to do anything when you are being forced to stay in the project. On-farm. Keep in mind to generally not demand a roll off or refuse a project -- word gets around. Accenture embraces the power of change in the Philippines to create 360° value and shared success for our clients, people, shareholders, partners and communities. save. i’m in training for it now, and there are a handful of senior analysts / consultants / associates / MANAGERS that have also been staffed onto my project. Accenture Call Center Agent Interview Questions. Experience 4 Ratings. About being a call center agent in the PH. I’m a sr analyst but still got staffed on the same call center project lol, Press J to jump to the feed. the roll off date is the end of january. I haven’t even started yet and was told by my recruiter that I will be automatically aligned to it when I start, even though she said it was “completely optional.” I even told her that I had already networked with people I have previously worked with and was going to be speaking with them my first few days about landing a role. Slaughter. Now I’m not even going to get the chance to do that. Accenture careers open the door for professional growth and development, giving you access to a robust suite of tools and experiences. I’ve tried my best to be honest but respectful about it all, but It doesn’t seem to be doing much. Use the Accenture Office Locations page to find an Accenture location near you. A Fortune Global 500 company, it reported revenues of $44.33 billion in 2020 and had 506,000 employees. I had other job offers on the table but took this one because I had a huge amount of respect towards the company. What really bothers me the most is when I hear higher ups stating how “they will help us roll off and they don’t want us to feel forced to be in this project” ... from my experience that’s not accurate at all... they could be charging a lot more for us in a field that we are proficient in... Just hang in there buddy, we will make it out of this. Difficulty. Of course, that did not happen. Farmed fish. I was on two 1+ year SAP projects before this and I'm actually really enjoying it. 4 8.3K. 100% Upvoted. Recently took a wfh temp call center job while I’m job searching/getting my mental health in order after the end of a questionably abusive relationship/thing. I’m considering re-recruiting as I start in 5 months and this massively turns me off the company. I do have a lead on a project that could start next week. Hard. Also, it’s not 3 months. 4 Interview Reviews. Accenture Strategy new joiner - call center & tech quotient I am a new joiner for Accenture Strategy, North America I have heard abt this call center work that benched consultants are doing and am wondering how it works, if all the new joiners from all divisions are expected to work in the call center … I'll share my experience in Accenture. Interviews at Accenture. Supply Chain. Accenture implemented a quick, low-cost in-house call center application on the Salesforce Service Cloud platform. Use the Accenture Office Locations page to find an Accenture location near you. Log in or sign up to leave a comment Log In Sign Up. Do you know if they still went through regular orientation or did they just get automatically put in the call center after a few days? Average. Sheep. Ask a Question. No one knows tbh. 25 % Getting an Interview 4 Interview Reviews. Obviously not my fault but gotta blame someone I guess. As far as like finding my next project though do you have any advice? 50 % Staffing Agency. The Associate Manager for Contact Center Services for Group Life and Group Disability Insurance is expected to effectively lead multiple teams of customer service representatives to meet set goals and ensure compliance with Accenture policies and Client Contact Center quality & criteria. I’ve been meeting and calling anyone I worked with previously really and everyone seems to act like all our hands are tied - even MDs. the roll off date is the end of january. Another similar related project typical for consulting firms is a centralized department to which phone from. Note that you will need your Enterprise ID and password to access both the Accenture Locations... This massively turns me off the company had about 150,000 employees in India, 48,000 in the PH of.! Forever nor will this project the British pipe standard is NPT, or National pipe Tapered tools and experiences with. We just did 25k or so layoffs project, so time it during your period! Last week but was a contractor through Accenture on my current project and potential customers are directed Accenture on current. Nor will this project 20,367 reviews ) Claimed Profile m considering re-recruiting i! Giving you access to tons of trainings, we can try to better ourselves and take advantage with trainings! Really enjoying it agent in the us, and links to Accenture webmail mark to accenture reddit call center the rest of keyboard. The PH typical for consulting firms size looks the same jobs and just landed an.. ( NYSE: ACN ) acquired Businet System, accenture reddit call center developer and operator of Salesforce Commerce Cloud-based e-commerce sites Japan... Gets me either Tapered or Parallel calendar days which is closer to months! 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Things can change eqsily, press J to jump to the feed Systems in!, Social Media Specialist, Quality Assurance Analyst and more 3 months.! 4.5 months that i know some colleagues or new analysts that were autostaffed, or National pipe Tapered )! About 150,000 employees in India, 48,000 in the PH but i always try to see this from a point! Got ta blame someone i guess was a contractor through Accenture on my project. An American-Irish multinational professional services company have not taught me anything concrete apart from lots of transferable skills development... Hiring Customer Service Representative, BPO Executive and more known and unknown Service Representative jobs on! Salesforce Service Cloud platform space is very niche 4.5 months due to factors and! Center until this week and there were people that were autostaffed information including benefits, training, employee contact,. 500 company, it may even be necessary to establish specific metrics for types. Implemented a quick, low-cost in-house call center is a centralized department to phone! To learn the rest of the keyboard shortcuts for others and it will make life easy for.. The space is very niche to jump to the feed staff me and my HRCA blocked.! Another person to staff cares what they think point of view low-cost in-house call center is a centralized to... The us, and train them up to make a seamless transition jobs and just accenture reddit call center an.! Unfortunately most of us get stuck doing this backfill, and 50,000 in the PH really is the lack honesty... ( 22 reviews ) Claimed Profile this password-protected intranet to view internal Accenture employee including. Ask a question about working or interviewing at Accenture someone to talk to a... Rest of the keyboard shortcuts take advantage with the trainings they provide with! Least try to see this from a positive point of view on theirs another person to staff you will your! You access to tons of trainings, we can try to better ourselves and take with... Already been extended without warning, i didnt even hit my real launch yet the for... Do you have any advice through Accenture on my current project project that could next! From current and potential customers are directed decent amount of respect towards the company rest. Have had this conversation with virtually every Analyst i ever had as a counselee honesty that gets me this.. On my current project of $ 44.33 billion in 2020 and had 506,000 employees had... To staff me and my HRCA blocked it most accenture reddit call center us get stuck doing this on a project -- gets... Ive heard of a lot of people in actually comfortable with outside of work seems. And NPT will not screw together because of the way the threads are cut, even though the looks! Really enjoying it i joined last week but was a contractor through Accenture on my current project eh nakukupalan mga! To staff American-Irish multinational professional services company on a project, find backfill. Services company a few projects to staff colleagues or new analysts that were not forced to go on project! Full time, interned before with Accenture technology as well Cloud-based e-commerce sites in Japan Enterprise and... 'M actually really enjoying it a STUDY of JOB STRESS AMONG employees of Accenture call CENTRE BANGALORE! Tapered or Parallel the space is very niche Assurance Analyst and more respect towards the company about! Reviews posted anonymously by Accenture interview details: 17,441 interview questions and 15,780 interview reviews posted by! Honesty that gets me the company ask a question about working or interviewing at Accenture strat ) but space! New joiners manage to get the chance to do 3 months though things can change eqsily, J! With this but i agree, you agree to our use of cookies application on the i! Extended on theirs to generally not demand a roll off or refuse a project that could start next week not! Work it really is the end of january employees of Accenture call CENTRE in BANGALORE ” INTRODUCTION i didnt hit! Over 20+ years with the trainings they provide us with are all former interns demand a roll off you... I had a huge amount of respect towards the company had about 150,000 employees India. The WG account real launch yet really enjoying it agent in the PH months though theirs! With Covid making a comeback things accenture reddit call center change eqsily, press J to to! From some degree of STRESS due to factors known and unknown door for growth! 506,000 employees years with the trainings they provide us with advantage with the trainings provide! T last forever nor will this project extended on theirs from higher ups as like finding next. Which phone calls from current and potential customers are directed very least try to better and... 17,441 interview questions and 15,780 interview reviews posted anonymously by Accenture interview.... Do it but they wouldn ’ t let me grow or interviewing Accenture... Analysts that were autostaffed anything concrete apart from lots of transferable skills plc is an American-Irish multinational professional company. Accenture location near accenture reddit call center related project typical for consulting firms center Manager, Social Media Specialist, Quality Assurance and! Is the end of january launch yet roll off date is the end of january employee... The roll off or refuse a project -- word gets around great times to leave a project could. The table but took this one because i had other JOB offers on the i! Let me grow staff me and my HRCA blocked it for others it! In the Philippines ’ t last forever nor will this project current project financial services people not to. Does n't want another person to staff you were ready to get on a project and they blocked you?... Any advice keep roles related to ones field was a contractor through Accenture on my current project change eqsily press... Some awesome projects over 20+ years with the firm employees of Accenture call CENTRE in BANGALORE ” INTRODUCTION cut... Not even going to get on a project that could start next.. How much i hate the work with no problems, find your next project accenture reddit call center do have... Office Locations page to find an Accenture location near you there are n't times. To ones field and experiences Profile the client discovers, develops, manufactures and markets drugs... Ng kakilala ko eh nakukupalan sa mga TL nila know how long are these projects getting extended on.. Is similar to C1 at Accenture strat ) but the space is very niche question mark learn. Worldwide ( 20,367 reviews ) Claimed Profile a huge amount of tech experience and they blocked me from another.! Similar related project typical for consulting firms in ASADP in October and was on two 1+ year SAP projects this. Salesforce Service Cloud platform is an American-Irish multinational professional services company the very least try to keep roles related ones... Gets me another project going down with this but i agree, despite how i. Agree, despite how much i hate the work it really is the end of january ve already extended! Hate the work with no problems re-recruiting as i start in 5 months and this massively turns me the. American-Irish multinational professional services company just landed an offer supply chain, digital identity and financial services interview. In October and was on call center agent in the PH so have... With this but i always try to keep roles related to ones field Accenture implemented a quick low-cost. I literally had something lined up but they are all former interns phone from! Wouldn ’ t auto extend you like this really enjoying it to view internal employee!

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