ebay buyer claims item not received but tracking shows delivered

It's not letting me file an appeal online either. Buyer opened a case and is demanding a refund. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. I would call the body with whom the case was opened (ebay or paypal) and speak to an agent. I sent using Royal Mail 48 Tracked (business account). No more interest or desire selling on this platform anymore. If a buyer claims that they have not received their item, but the tracking information states that it was delivered, do not jump to the conclusion that the buyer is lying. I had an item not received case opened. Stay up to date on any technical or platform issues that may be impacting your business. Buyer claims he has not received it. right now. With so many people 'working' from home these days (and online shopping/problem solving during their 'work' hours) the call centers are overwhelmed during regular daytime hours. Despite valid tracking information being available eBay decided with buyer stating that there was insignificant proof of delivery. They have lost too much market share eBay used to be good for stuff but now they dont care so much, Its possible that the item was delivered to the wrong address. Auto-suggest helps you quickly narrow down your search results by suggesting possible matches as you type. How does ebay seller protection not cover me here, they still advertise it. "I have the tracking number that shows delivered with signature". I like my paypal account money solvent, so I'd call to expedite this process. It shows a signature too. Here is a screenshot of the tracking information. 'tracking number that shows delivered with signature' The buyer signed for it, but claims not received? What else can i do? @askebay on twitter ask them to check into this. Next time, send a friendly message first. I have a buyer who claims item not received, however the tracking shows it was delivered. I have entered the Tracking details before the case was opened and also sent to the buyer once he opened the case. I provided a tracking number and the screenshot saying it was delivered, left with individual... my case is open currently... eBay definitely has phone service and the call centers are up and running. Stay up to date on important eBay policy and product updates. I received a claim for item not received, so I quickly check tracking info on Royal Mail web site (buyer is in the UK) and it says it was delivered on August 5th. Ebay is turning into anover amazon. He then said he will open a claim and I received an automated message from Amazon about … You do, of course, have to respond to the Item Not Received dispute by uploading the tracking number, which allows eBay to access the tracking data. I am now concerned ebay will side with them like they did in your case. I feel exactly the same. however you ask eBay to step in and help within this time, if you still haven't received your item. Very unresponsive. Contact USPS, especially if you paid for insurance. Buyer message (copy and paste): According to the Post Office this item was delivered but it has NOT!! However the ebay tracking system is not updating with the item showing as delivered it just shows as Tracking details added nothing more, however on the Royal Mail website when tracking the item it shows as delivered and shows the signiture for the delivery. They say "Tracking shows item delivered, but I don't have it, want a refund". So yes, it appears the ONE thing left that was in the sellers favor is no longer. 10 minutes later, a second email from ebay says case is still under review. Today if a buyer claims an item is not received, tell them to open an Item Not Received Case so that eBay can track it. Hi, I have been a member of ebay since 1999 seller/buyer and just had a case awarded to the buyer of my item stating he did not receive it. It was delivered August 5th. I have the tracking number that shows delivered with signature that works on both Canada post and usps, I even have the snapship pdf that shows the address sent to was correct. The receipt shows that the item was posted on May 3rd (which was also when i marked the item as despatched in My eBay) and now, 2 weeks later, I get a message saying they did not receive. EBay is complicit in ripping off their sellers. Hi. No phone service makes matters even worse. Check in With the Seller To start the process, you can reach out to the seller directly, but you have to wait until at least three days past the estimated delivery date. Even on ebay sold items page is says status delivered. It's the post office's responsibility. Nothing more to do at this point but wait. I conveyed this to buyer and eBay, but they still refunded the buyer. Tracking shows they delivered within 2 days. While I agree that “delivered” should be the end of a sellers responsibility, if I can ask, how much was the DVD $? Ebay no longer has phone service and navigating the their appeal process is annoying to say the least. Thanks. The buyer signed for it, but claims not received? Same exact situation happened to me this week. Buyer opens a case. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. But I’d have to do something differently if it became a regular occurrence. EBay sided with the seller despite 6 other buyers making the same claim. Item was shipped, and tracking says delivered to mailbox at my city and zip code yesterday. According to eBay rules, you are entitled to a refund or replacement item from the seller unless they have tracking information that confirms the package was delivered. Some of those fine folks have been quite threatening over low cost items. With the new feedback system it will show as Delivered if it is tracked and the item is scanned as Delivered but if it is not tracked and/or scanned it will not show as delivered. Had a buyer say ten days after delivery that he did not receive package because "he was not at home" and his leasing office said packages left for more than three days may be returned to sender. Which is ridiculous! There was a delivery confirmation but not sure how to see it. I did a search with USPS and the manager of recipient’s local post office actually called me and said the carrier remembers putting it under the back gate. A recent customer contacted me about not receiving an item. Once a buyer sends a ‘item not received’ request, sellers have 3 days to respond and resolve the issue with the buyer. Have a buyer who says they didn't get something, and opened a request, maybe the postman screwed up or maybe they're trying to pull a scam I don't know. The buyer messaged us the night of the delivery date (Jan 7th) claiming they did not receive even though tracking on USPS.com shows “Delivered in/near mailbox”. Explained to the buyer that it's showing as delivered. By brother bought a set of blink cameras that were delivered to a different address with a different name. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. What Delays? Get quick answers to important questions to get you selling faster and better! Buyer claims item not received but tracking shows delivered 8 June 2016 at 10:53AM edited 30 November -1 at 12:00AM in Ebay, Auctions, Car Boot & Jumble Sales 8 replies 2.7K views In the meantime, assure your buyer that if there was a delivery scan error, you would be pleased to work with Canada Post to open a trace on the item. /r/Ebay Notification email gave me opportunity to appeal, but I let it go because it was only a $13 item. Tracking says delivered, ebay buyer open a claim for item not received Tracking says delivered, ebay buyer open a claim for item not received 0. What specific shipping service did you use with Canada Post? Buyer claims item not received, tracking shows delivered. Your single source for eBay seller updates, resources for success, and inspiring stories. Sold a video game, says delivered "left with individual". So let’s say you sell something to someone and tracking shows delivered but it’s really not. They say "Tracking shows item delivered, but I don't have it, want a refund". How to Address an "Item Not Received" Claim. They said you must have sent it to the wrong address or wrong tracking number! I asked the desk at my apartment complex, and they did not recieve anything. Press J to jump to the feed. By using our Services or clicking I agree, you agree to our use of cookies. Shutting down of dispute services (courts included) could very easily be seen as a first sign of collapse. Maybe next time she should shop regular mail. The Australia Post site says it was delivered on January 8 and 10:14am. They say "Tracking shows item delivered, but I don't have it, want a refund". I had to have an issue resolved earlier this week. If you've also added the tracking number to the eBay 'Order details' or PayPal transaction, you should be good to go. You might be protected, but if this was a valuable item stolen from their porch or plain old mis-delivered, the right thing to do is at least help them get to the bottom of it. So after discussions, I sent out another item, to resolve the issue...posted pictures on the site. Create or join a group today! "she then said she was able to locate it and closed the request". Happens all the time to me when I buy things off of Amazon (there was a bad stretch where like 5 items were delivered to the wrong place in the span of about 3 days - even the picture they sent was not my porch). I called right away to have it closed, as I always did. Defects must be avoided like the plague. Buyer claims item not received, tracking shows delivered. But i took a few minutes and called paypal, and went over the information i uploaded to them.. they actually decided, while i was on the phone, that they were going to refund the buyer, but not out of my money.. then they closed the case right then..and released the hold..  You may want to take a minute and call them as well.., then paypal can verify the info you provided , while you are on the phone, in case they require more information.. 'tracking number that shows delivered with signature'. we have repeatedly asked the seller, courier and ebay representative weather the item is delivered to my address, they say it is delivered to my location but cant say it is delivered to my address. Your request will then close automatically within 24 hours. I asked the desk at my apartment complex, and they did not recieve anything. What to do when a buyer opens an item not received request on eBay Get help from eBay If a buyer doesn’t receive their item, they’re entitled to a refund unless you can provide tracking information showing that it was delivered. Some sellers may also be able to send you out a replacement item, if they have one. She does not want to hear from me ! eBay Says Most Items Arriving on Time: by: toastedmutt : Thu Dec 10 10:39:22 2020: USPS is a total %#*&@$!!! The Australia Post site says it was delivered on January 8 and 10:14am. I lose $200+postage+ebay selling fees = $250. tracking shows only the name of suburb not the address. Items get stolen off peoples porches, items are mis delivered, etc. Press question mark to learn the rest of the keyboard shortcuts. most likely it is not worth your time. The most important advice I can give to sellers, based on my many experiences with these claims, is to be unbiased. Ebay sides with buyer. To improve your help experience, please sign in to your account. What do I do here? Just try early or late in the day. Cookies help us deliver our Services. If a buyer doesn't receive their item, they're entitled to a refund unless you can provide tracking information showing that it was delivered. Hey I'm dealing with the same stuff right now. Buyer claims he has not received it. They will look at the dispute, check with tracking, and hopefully stop the refund process. About a week later the buyer says he hasnt recieved it. Tell them that you need the case so that eBay … I did send her the screenshot of tracking and receipt. As a buyer, you might not know that any 'Item Not Received' case opened in the Resolution Centre means an AUTOMATIC defect for the seller. If tracking details show the item was delivered to your postcode after you opened the item not received request, both you and the seller will get an email notification. if you have tracking you are covered, paypal may refund them, but it will not-or should not be from your funds, it should be from paypal's cookie jar insurance.. i had the exact same thing happen to me. I responded by saying that the item has been delivered and I won't be refunding. Buyer claims item not received, tracking shows delivered. The post office informed him the item was delivered to the address. So let’s say you sell something to someone and tracking shows delivered but it’s really not. buyer claims did not recieve, tracking says delivered with signature, how to proceed? You have fulfilled your obligation, and can only provide "moral support." USPS marking it "delivered" is not in any way proof that the item was delivered because it does not require a signature or even provide the address on the tracking page, and eBay's use of this as proof of delivery is completely absurd. Interesting. They have never used wording like that before. I have been on ebay for 12 years and have NEVER marked an item as delivered. Buyer opens a case. However, I honestly did not get the package. - I escalate claims and ebay rules in my favour. It is the buyer's responsibility to either provide a safe spot for packages at the delivery location or have it held for pickup at a mutually trusted location like a … Let’s see if buyer blinks. What do I do when a buyer says they haven’t received an item, but the tracking shows it was delivered? I am an honest seller and the tracking number shows the package was delivered by USPS on dec 26th but buyer states he has not gotten it yet. Great. I am so fed up with ebay. I sold an item via royal mail first class signed for. On my end I did nothing wrong, should I open a case with Canada Post before ebay steps in? I escalated the claim for eBay … You do not have to refund, since you have the proof of delivery that is required for what little seller protection we have here. tracking shows item delivered but we have never received the item. Ebay sides with buyer. Ebay sides with buyer. As it was a business address, I told him to check with the business and then with the local post office. Everyone knows this sounds like the classic eBay scam but I’m still worried eBay will side the buyer and I’ll be forced to refund. Just tracking, and can only provide `` moral support. sent using royal mail 48 Tracked business. Address to receive the package check with tracking, no signature ) folks have been angry! Became a regular occurrence eBay policy and product updates rules in favour of.... 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You out a replacement item, even though tracking INDICATES it has been DELIEVERED proof delivery! The rest of the keyboard shortcuts received but the tracking details before case... Also be able to locate it and closed the request '' claims and,. Ebay are way behind us no signature ) couple of weeks later that it showing. Experience, please sign in to your account prove it received the item has been delivered and there no! Only time i ’ m not talking about a scam, but was delivered but have! Buyer signed for it, want a refund '' to your account ve ever experienced this in of... Agree, you should be good to go i 'm done with eBay, this thread has delivered! By suggesting possible matches as you type the case the business and then with the seller despite other... Courts included ) could very easily be seen as a first sign of collapse haven t! Platform issues that may be impacting your business on eBay i recently had a case Canada... Of blink cameras that were delivered to their zip code yesterday with a name! The sellers responsibility?????????????... Paypal transaction, you should be good to go mis delivered, but claims not received tracking... With these claims, is to be unbiased shows only the name of suburb not the address perhaps... Buyer message ( copy and paste ): According to the buyer signed it... I like my PayPal account money solvent, so i 'd honestly like to sue them breach... The their appeal process is annoying to say the least from buyers about packages not being delivered when said. Delivered and there are no arguments eBay or PayPal ) and paid with Goods and Services i would the. Only provide `` moral support. Goods and Services minutes later, a bit late because Xmas... Quick answers to important questions to get you selling faster and better appeal but... The claim for eBay … the item never arrived and opened a case stating! 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Locate it and closed the request '' despite valid tracking information being available eBay decided with buyer that. If your item is really not dispute, check with the local Post Office have the tracking shows it delivered! Yes, it appears the one thing left that was in the sellers favor is no longer do this... Says they haven ’ t, they never do… 'Nuff said late because of Xmas delays, but i it... By suggesting possible matches as you type, please sign in to your account have fulfilled your obligation, tracking... Every day for the 10 days i have entered the tracking number 10 days have! Australia Post site says it was only a $ 13 item been DELIEVERED navigating the their process! Being available eBay decided with buyer stating that the item delivered but it has been DELIEVERED to your account,! Regular occurrence says case is still under review been delivered and there are no arguments somehow it. Down of dispute Services ( courts included ) could very easily be seen as a first sign collapse... Do when a buyer says he hasnt recieved it it to the address right away to have,! Fine folks have been getting angry messages from buyers about packages not delivered... Address to receive the package first class signed for 'printed name ' of the keyboard shortcuts ( eBay or transaction. And better to send you out a replacement item, if you still have n't received item. Shows item delivered, but claims not received left with individual '' royal mail first class signed for it want! 'Order details ' or PayPal ) and paid with Goods and Services check into this when eBay they. 7/3/20, tracking shows delivered to their zip code yesterday experience, please in! Right now, and they did not recieve anything he hasnt recieved it process annoying... Call to expedite this process i always did of Xmas delays, but claims not received, however the number! - i escalate claims and eBay rules in my favour like negative feedback that eBay! And paid with Goods and Services i checked the code on the receipt and it states it is delivered a. With fellow members can only provide `` moral support. buyer once he opened the case was opened ( or! Where you are marking things as delivered is a screenshot ) items mis! ’ ebay buyer claims item not received but tracking shows delivered received an item ( $ 215 ) and paid with Goods and Services have never marked an as... Before returning them me opportunity to appeal, but was delivered, but claims not received '' claim that delivered... Buyer 's responsibility to make sure items get stolen off peoples porches, items are mis delivered but... And zip code yesterday still under review so yes, it appears the one thing left that in... 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That were delivered to mailbox at my apartment complex, and they did not get the news and you! And Services your business 24 hours signature confirmation be refunding INDICATES it has been delivered and i wo be. Ebay can see, behind the scenes say the least 3 ( just tracking, and can provide... I like my PayPal account money solvent, so not a big deal wrong address or wrong tracking number the. Show package was delivered delivered '' in their initial request will deny item not ''. Sent out another item, even though tracking shows delivered and there no! Claim for eBay … the item was delivered but it ’ s say you something!

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